Salary: 90K-105k annually, with potential based on experience and qualifications.
About the Role:
We’re hiring an experienced Branch Operations Manager to lead the day-to-day and strategic performance of a key location for one of our long-standing industrial services clients. This leadership role is responsible for overseeing facility operations, driving team performance, and ensuring a high standard of service delivery in both the parts and service departments.
You’ll play a pivotal role in maintaining operational excellence, fostering a strong team culture, and supporting client satisfaction across every level of the branch.
Key Responsibilities:
Parts Department Oversight:
- Lead and manage all branch-level parts operations
- Develop and track performance goals and budgets
- Strengthen customer relationships and resolve service-related issues
- Oversee staff performance and provide coaching as needed
Service Department Oversight:
- Direct daily operations within the service team
- Ensure high-quality repair work and client satisfaction
- Monitor budget and service goals
- Manage policy compliance and resolve any escalated client concerns
Team Leadership:
- Cultivate a collaborative, safe, and productive work environment
- Serve as a mentor and motivator to all staff
- Support professional development and maintain a high standard of communication
- Partner with other leaders to address feedback and internal concerns proactively
Facilities Management:
- Oversee building maintenance, repairs, and site-related issues
- Coordinate with the facilities team for project planning and capital improvements
- Support any site expansion or construction projects as needed
Additional Responsibilities:
- Ensure compliance with safety standards and internal protocols
- Manage internal communications and alignment across departments
- Other leadership duties as assigned
What We’re Looking For:
- 6+ years of relevant experience with 2+ years in a supervisory or management role
- Bachelor’s degree in business, operations, or related field preferred
- Must have a strong background in service operations, with hands-on experience leading teams, managing repair processes, and ensuring high-quality service delivery.
- Excellent communication and team management skills
- Technically proficient with Microsoft Office and internal business systems
Work Environment:
- Must be comfortable in an operational and occasionally industrial environment
- Ability to lift up to 25 pounds and stand or move as needed
- Willingness to work in varying environmental conditions
Why Join Us:
This is a dynamic opportunity to lead a high-performing branch within a respected organization. We’re seeking someone who thrives on operational excellence, values teamwork, and is ready to drive long-term results.
We are proud to be an Equal Opportunity Employer
We are committed to creating an inclusive workplace where all individuals are respected, valued, and empowered to succeed.